Privacy

PRIVACY POLICY – KATEBILLING.COM & THE PATHMAKER COMMUNITY

Last updated: 28th April 2025

About this Policy

katebilling.com is a division of Blacksmith Limited (“we”, “us”, “our”) and complies with the New Zealand Privacy Act 2020 (the “Act”) when dealing with personal information. Personal information is any information about an identifiable individual (a natural person).

This policy sets out how we collect, use, disclose, store, and protect your personal information, including via the katebilling.com website, its subdomains, and The Pathmaker Community platform. It also outlines your rights under the Act.

If you want more information about privacy rights in New Zealand, visit www.privacy.org.nz.

We partner with Circle.so to host The Pathmaker Community platform. Any information you provide within that platform is processed and held by Circle.so. Their privacy policy can be found here.

How We Collect Personal Information

We collect personal information:

• Directly from you (via website forms, email, phone, purchases, or registration processes)
• Through automated technologies (e.g. cookies, analytics)
• Via third-party platforms including Google Analytics, LinkedIn Insights, and ActiveCampaign
• From public sources or other third parties with your consent

What We Collect

Depending on your interactions with us, we may collect:

• Identity Data: Name, job title, location
• Contact Data: Email, phone number, postal address
• Transaction Data: Records of services/products purchased or requested
• Technical Data: IP address, browser type/version, time zone, device info
• Usage Data: Pages visited, time on site, community interactions
• Marketing Data: Communication preferences
• Aggregated or anonymised data for statistical purposes

Accuracy of Your Information

We rely on the accuracy of the data you provide. Please let us know if your personal information changes so we can keep it up to date.

How We Use Your Information

We use your information to:

• Provide and improve our services
• Communicate with you about events, updates, or changes
• Administer your membership and participation in the community
• Notify you about new content and activity on the platform
• Send you relevant marketing communications (you can opt out at any time)
• Comply with legal obligations
• Conduct statistical analysis (on an anonymised basis)
• Respond to feedback, questions, or complaints
• Protect our legitimate business interests, where they do not override your rights

We will only use your information for other purposes where legally permitted or with your consent.

Sharing Your Information

We may share your personal information with:

• Regulatory authorities, where required
• Our suppliers and service providers (e.g. Circle.so, ActiveCampaign)
• IT and platform hosting providers, including those outside New Zealand
• External marketing providers (only with your consent)
• Data analysis tools (in anonymised form)
• Any other parties you authorise

We take reasonable steps to ensure that overseas service providers store and handle your personal information in a way consistent with the Act.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting obligations.

How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal information from loss, unauthorised access, or misuse.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request a correction to any incorrect or outdated information

To do so, please contact us at [email protected] with proof of identity and details of your request. If we decline a correction, we’ll attach a note to the file indicating your request.

We may charge reasonable costs to provide copies or correct information.

Cookies & Internet Use

We use cookies to enhance your browsing experience. These may collect information such as IP address, browser type, and activity on the site. You can disable cookies in your browser, but some features may not function properly.

Please note: if you post personal information in public areas (e.g. comment threads), it may be visible to others.

Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Complaints

If you have any concerns or complaints about how your data has been handled, please contact us at [email protected]. We’ll do our best to resolve the issue promptly and fairly.

Changes to this Policy

We may update this policy from time to time to reflect changes in law, technology, or our practices. Please review it regularly. We’ll notify you of significant changes via email or our platforms.

Contact Us

Email: [email protected]